Which VMware service provides enhanced visibility and proactive insights for IT departments?

VMware Skyline is specifically designed to provide enhanced visibility and proactive insights for IT departments. It uses predictive analytics to help identify both the current state and potential future issues in the VMware environment. Skyline collects and analyzes data from VMware environments, offering insights into system health, best practices, recommendations for improvements, and compliance with VMware’s standards. This ability to proactively identify risks before they turn into significant problems is a core feature that differentiates Skyline from other support services.

In contrast, other options like VMware Global Support Services and VMware Premier Support focus on reactive support, where assistance is provided after an issue has occurred. While they may offer some level of insights, they do not provide the proactive monitoring and predictive capabilities that Skyline offers. vRealize Operations Manager, while a powerful tool for monitoring and managing virtualized environments, primarily focuses on performance and capacity management rather than providing the same level of proactive insights that Skyline delivers through its data collection and analysis capabilities.